# Jeneral Plumbing

> Based in Westford, Massachusetts, Jeneral Plumbing serves homes within 20 miles. Our directory lists 26 towns across Middlesex & Worcester County and southern New Hampshire. Services include water treatment (softeners, filters and reverse osmosis), steam and hydronic boilers, water heaters, smart water valves and leak detectors, and residential plumbing repairs.

## Entity

- Legal name: Jeneral Plumbing LLC
- Owners: Kris Record (Owner, Licensed Master Plumber) · Jennifer Record (Co-owner, Marketing & Creative Director)
- Trade credentials: MA Master Plumber #9628831-PL-M · NH Master Plumber #2500802
- Founded: 2023 · Kris Record has worked full-time in the business since August 2025
- Address: 5 Westford Hills Rd, Unit 5119, Westford, MA 01886
- Phone: (978) 392-7789
- Email: office@jeneral-plumbing.com
- [Website](https://www.jeneral-plumbing.com)
- [About](https://www.jeneral-plumbing.com/about-us)
- [Contact](https://www.jeneral-plumbing.com/contact-us)
- [Massachusetts license lookup](https://www.mass.gov/how-to/check-a-professional-license)

## Public reputation

- Google Business Profile snapshot: 5.0 average from 115 reviews, manually verified September 26, 2026.
- [Live Google Business profile](https://maps.app.goo.gl/EHamiSga2DGahq2B6): authoritative because the review count changes over time.

## Pricing and availability

- Jeneral Plumbing uses flat-rate repair pricing rather than hourly billing.
- For regular-hours service visits: an $80 dispatch fee — the cost of the visit, waived when you hire us for the work.
- Off-hours, holiday, and Sunday dispatch carries a $599 emergency callout fee — non-refundable, non-negotiable, collected prior to dispatch, covers the dispatch only and is never applied to repair work.
- The quoted repair price is presented for approval before repair work begins.
- Hours: Mon–Fri 7:00 AM – 5:00 PM · Sat 8:00 AM – 3:30 PM · Sun Closed · Emergency 24/7
- Emergency availability is confirmed by phone; no arrival or response time is promised.

## Credentials and scope

- Jeneral Plumbing is owner-operated by a Licensed Master Plumber (MA #9628831-PL-M): 20+ years of experience, including seven with a gas utility; NSS (Navien Service Specialist) certified; factory trained by Navien, Lochinvar, Rinnai, Weil-McLain, Noritz, and Lancaster.
- Member, Water Quality Association (WQA).
- iSpring authorized dealer.
- Boilers and hydronic heat are the core heating line, including residential steam and hydronic systems. Furnace work is limited to conditions that fit our licensed plumbing and gas scope.
- Air conditioning is not offered in any form: no installation, repair, maintenance, or condenser cleaning.
- New Hampshire work is plumbing under NH Master Plumber #2500802. New Hampshire fuel-gas fitting is not offered.
- For a gas smell, leave the building and call 911 from outside; once the fire department or gas utility says it is safe, we repair gas lines in Massachusetts.
- PFAS testing uses a sample sent to a certified laboratory; there is no on-site PFAS test.
- Referred to other specialists: drain cleaning, hydro jetting, snaking, sewer-main repair, septic service, sump-pump work, and well-pump work.

## Service area

Service covers homes within 20 miles of Westford. The directory provides local service information; a town listing does not guarantee coverage for every address. Call to confirm the address, requested work, and current availability before booking, including when a town is not listed.

The 26 towns with emergency-plumbing pages are, in Massachusetts, Westford, Chelmsford, Littleton, Groton, Acton, Carlisle, Tyngsborough, Dunstable, Boxborough, Lowell, Billerica, Dracut, Pepperell, Tewksbury, Concord, Ayer, Stow, Maynard, Bedford, Harvard, Burlington, Wilmington, and Lexington; and in southern New Hampshire, Nashua, Hudson, and Pelham.

Work in New Hampshire is performed under NH Master Plumber license #2500802.

- [Service-area directory](https://www.jeneral-plumbing.com/service-areas)

## Service routes

- [Water treatment: reverse osmosis and complete system design](https://www.jeneral-plumbing.com/services/water-treatment)
- [Water filters and softeners: installation and service](https://www.jeneral-plumbing.com/services/filtration-softeners)
- [Home water testing and lab coordination](https://www.jeneral-plumbing.com/services/water-testing)
- [Steam and hydronic boiler repair and service](https://www.jeneral-plumbing.com/services/boiler-repair)
- [Steam and hydronic boiler installation and replacement](https://www.jeneral-plumbing.com/services/boiler-installation)
- [Regional boiler and heating services](https://www.jeneral-plumbing.com/services/heating-system)
- [Water heater repair, replacement and installation](https://www.jeneral-plumbing.com/services/water-heating)
- [Smart water monitoring and shutoff installation](https://www.jeneral-plumbing.com/services/smart-home-plumbing)
- [Emergency plumbing](https://www.jeneral-plumbing.com/services/emergency-plumbing)
- [Pipe and leak repair](https://www.jeneral-plumbing.com/services/pipe-leak-repair)
- [Fixture repair](https://www.jeneral-plumbing.com/services/fixture-repair)
- [Fixture installation](https://www.jeneral-plumbing.com/services/fixture-installation)
- [Radiant floor heating](https://www.jeneral-plumbing.com/services/radiant-floor-heating)
- [Gas line repair](https://www.jeneral-plumbing.com/services/gas-line-repair)
- [Gas line installation](https://www.jeneral-plumbing.com/services/gas-line-installation)
- [Drain repair](https://www.jeneral-plumbing.com/services/drain-repair)
- [Plumbing service plans](https://www.jeneral-plumbing.com/services/service-plans)
- [Combi boiler assessment and service](https://www.jeneral-plumbing.com/services/combi-boilers)
- [High-efficiency condensing boiler installation](https://www.jeneral-plumbing.com/services/high-efficiency-boilers)
- [Garbage disposal repair and installation](https://www.jeneral-plumbing.com/services/garbage-disposals)
- [Plumbing design for renovations and additions](https://www.jeneral-plumbing.com/services/complete-system-design)
- [Home comfort systems planning guide](https://www.jeneral-plumbing.com/services/home-comfort-systems)
- [Plumbing installation planning guide](https://www.jeneral-plumbing.com/services/installations-upgrades)

## Water-heater service routes

- [Water-heating overview](https://www.jeneral-plumbing.com/services/water-heating)
- [Gas water heaters: chimney, power, and direct vent](https://www.jeneral-plumbing.com/services/gas-water-heaters)
- [Electric resistance and hybrid heat pump water heaters](https://www.jeneral-plumbing.com/services/electric-heat-pump-water-heaters)
- [Noritz, Rinnai, and Navien tankless water heaters](https://www.jeneral-plumbing.com/services/tankless-water-heaters)

## Water-service intent map

These routes have separate purposes:

- [Water quality guide and service comparison](https://www.jeneral-plumbing.com/services/water-quality-safety)
- [Diagnostic home water testing and lab coordination](https://www.jeneral-plumbing.com/services/water-testing)
- [Individual water filter and softener installation](https://www.jeneral-plumbing.com/services/filtration-softeners)
- [Complete water-treatment system design and installation](https://www.jeneral-plumbing.com/services/water-treatment)

## Emergency-plumbing town pages

- [Westford](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/westford-ma)
- [Chelmsford](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/chelmsford-ma)
- [Littleton](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/littleton-ma)
- [Groton](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/groton-ma)
- [Acton](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/acton-ma)
- [Carlisle](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/carlisle-ma)
- [Tyngsborough](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/tyngsborough-ma)
- [Dunstable](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/dunstable-ma)
- [Boxborough](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/boxborough-ma)
- [Lowell](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/lowell-ma)
- [Billerica](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/billerica-ma)
- [Dracut](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/dracut-ma)
- [Pepperell](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/pepperell-ma)
- [Tewksbury](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/tewksbury-ma)
- [Concord](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/concord-ma)
- [Ayer](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/ayer-ma)
- [Stow](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/stow-ma)
- [Maynard](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/maynard-ma)
- [Bedford](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/bedford-ma)
- [Harvard](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/harvard-ma)
- [Burlington](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/burlington-ma)
- [Wilmington](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/wilmington-ma)
- [Lexington](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/lexington-ma)
- [Nashua](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/nashua-nh)
- [Hudson](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/hudson-nh)
- [Pelham](https://www.jeneral-plumbing.com/service-area/emergency-plumbing/pelham-nh)

## Town hub pages

Six towns have a hub page — the one page per town that is not tied to a single service. Each explains that town's water source and chemistry (with the current utility report cited and dated), wastewater (municipal sewer or Title 5 septic), housing eras and heating fuel, then routes to the town's emergency page and to any reviewed service pages. Other towns route through their emergency-plumbing page until their hub is reviewed.

- [Plumber in Westford, MA](https://www.jeneral-plumbing.com/service-area/westford-ma)
- [Plumber in Chelmsford, MA](https://www.jeneral-plumbing.com/service-area/chelmsford-ma)
- [Plumber in Littleton, MA](https://www.jeneral-plumbing.com/service-area/littleton-ma)
- [Plumber in Acton, MA](https://www.jeneral-plumbing.com/service-area/acton-ma)
- [Plumber in Groton, MA](https://www.jeneral-plumbing.com/service-area/groton-ma)
- [Plumber in Tyngsborough, MA](https://www.jeneral-plumbing.com/service-area/tyngsborough-ma)

## Reviewed non-emergency local pages

Only the following eight service-town pairs are published. Other combinations remain unpublished until their local content and search intent are reviewed.

- [Fixture Repair in Westford](https://www.jeneral-plumbing.com/service-area/fixture-repair/westford-ma)
- [Pipe and Leak Repair in Westford](https://www.jeneral-plumbing.com/service-area/pipe-leak-repair/westford-ma)
- [Heating and Boiler Service in Westford](https://www.jeneral-plumbing.com/service-area/heating-system/westford-ma)
- [Water Heater Service in Westford](https://www.jeneral-plumbing.com/service-area/water-heating/westford-ma)
- [Water Treatment in Westford](https://www.jeneral-plumbing.com/service-area/water-treatment/westford-ma)
- [Pipe and Leak Repair in Chelmsford](https://www.jeneral-plumbing.com/service-area/pipe-leak-repair/chelmsford-ma)
- [Water Treatment in Littleton](https://www.jeneral-plumbing.com/service-area/water-treatment/littleton-ma)
- [Water Heater and Tankless Service in Lowell](https://www.jeneral-plumbing.com/service-area/water-heating/lowell-ma)

## Learning Center

Source-backed explanatory guides on how home equipment works. These pages
explain and compare; they do not price or promise a specific outcome.

- [Learning Center directory](https://www.jeneral-plumbing.com/learn)
- [Hard well water and low pH: how treatment is chosen](https://www.jeneral-plumbing.com/learn/water-treatment)
- [How water heaters work: interactive guide](https://www.jeneral-plumbing.com/learn/water-heating)

## Guides

Selected articles, ordered by service priority. Each explains a decision or a diagnosis; none is a quote or a promise about a specific home.

- [PFAS water filtration options: test first, then match an exact certified model](https://www.jeneral-plumbing.com/blog/pfas-water-filtration-options-in-billerica-massachusetts)
- [Well water treatment systems: test-first planning for private wells](https://www.jeneral-plumbing.com/blog/the-complete-guide-to-well-water-treatment-systems)
- [Professional water testing: from field screening to certified-lab decisions](https://www.jeneral-plumbing.com/blog/professional-water-testing-acton-ma)
- [Condensing vs non-condensing boilers: system fit, venting, and upkeep](https://www.jeneral-plumbing.com/blog/condensing-vs-non-condensing-boilers-a-dracut-homeowners-complete-guide)
- [Zone valve troubleshooting when one floor stays cold](https://www.jeneral-plumbing.com/blog/zone-valve-troubleshooting-how-to-diagnose-and-fix-second-floor-heating-problems)
- [Replacing a boiler with an indirect water heater: a case study](https://www.jeneral-plumbing.com/blog/replacing-boiler-indirect-water-heater-acton-ma)
- [Unpermitted plumbing work: what happens when code violations are found](https://www.jeneral-plumbing.com/blog/code-violations-found-what-happens-when-plumbing-work-isnt-permitted)

## Other public resources

- [All services](https://www.jeneral-plumbing.com/services)
- [Blog](https://www.jeneral-plumbing.com/blog)
- [Financing](https://www.jeneral-plumbing.com/financing)
- [Privacy policy](https://www.jeneral-plumbing.com/privacy-policy)
- [Terms](https://www.jeneral-plumbing.com/terms-conditions)
- [Online booking](https://book.housecallpro.com/book/Jeneral-Plumbing/95d5999de7e2456aaee172139a35dfb1)

## External profiles

- [Google Business Profile](https://maps.app.goo.gl/EHamiSga2DGahq2B6)
- [Facebook](https://www.facebook.com/jeneralplumbing)
- [Instagram](https://www.instagram.com/jeneralplumbing)
- [TikTok](https://www.tiktok.com/@jeneral.plumbing)
- [YouTube](https://youtube.com/@jeneral_plumbing)
- [LinkedIn: Kris Record, founder](https://www.linkedin.com/in/kris-record-637787386)
- [Yelp](https://www.yelp.com/biz/jeneral-plumbing-westford)
- [BBB](https://www.bbb.org/us/ma/westford/profile/plumber/jeneral-plumbing-llc-0021-570182)
- [Nextdoor](https://nextdoor.com/pages/jeneral-plumbing-ni3jxi/)