Effective Date: August 1, 2025
Last Updated: August 1, 2025
Welcome to Jeneral Plumbing ("we," "our," or "us"). We understand that you trust us not only with your plumbing and heating needs but also with your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you use our website (jeneral-plumbing.com) and our services throughout Middlesex and Essex Counties in Massachusetts.
We are committed to protecting your privacy and complying with all applicable laws, including Massachusetts data security regulations (201 CMR 17.00) and federal marketing laws.
When you contact us or use our services, you may provide us with:
When our technicians visit your home, they may collect:
When you visit our website, we automatically collect:
We collect this information using cookies and similar technologies, including Google Analytics.
We do not sell your personal information. We share your information only in these circumstances:
We share information with trusted third-party services that help us run our business:
We may disclose your information if required by law, such as in response to a subpoena, court order, or government request.
If we sell or merge our business, your information may be transferred to the new owners.
We may share your information for other purposes when you give us specific permission to do so.
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us:
We will respond to your request within 45 days. We may need to verify your identity before processing certain requests.
We keep your information only as long as necessary:
If a data breach occurs that affects your personal information, we will notify you as soon as practicable and without unreasonable delay, as required by Massachusetts law. We will also notify the Massachusetts Attorney General and Office of Consumer Affairs and Business Regulation. If the breach involves Social Security numbers, we will provide free credit monitoring services.
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
Our website uses cookies and similar technologies to:
To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout
For more information about how Google uses data, visit: www.google.com/policies/privacy/partners/
Our website may contain links to other sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any information.
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically.
For significant changes that affect your rights, we will provide additional notice, such as by email or a prominent notice on our website.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
For general inquiries: office@jeneral-plumbing.com
If you are a California resident, you may have additional rights under California law. Please contact us for more information about these rights.
We are committed to ensuring this Privacy Policy is accessible to everyone. If you need this policy in an alternative format, please contact us.
This Privacy Policy is designed to comply with Massachusetts data security regulations (201 CMR 17.00), federal marketing laws including CAN-SPAM and TCPA, and general privacy best practices. We recommend reviewing this policy with legal counsel to ensure it meets all requirements specific to your business.
Your privacy is important to us. We are committed to protecting your personal information.
Thank you for trusting Jeneral Plumbing with your privacy!
