Terms & Conditions

Services Offered

We provide professional plumbing and heating services including:

• Plumbing Services: Repair, installation, and maintenance of pipes, fixtures, water heaters, and plumbing systems
• Heating Services: If you smell gas, leave the building and call 911 from outside. Once the fire department or gas utility says it is safe, ask us about Massachusetts gas work. Installation, repair, and maintenance of residential steam and hydronic boilers and heating systems. Furnace work is limited to conditions that fit our licensed plumbing and gas scope, with equipment compatibility confirmed before work is agreed. Central air conditioning is not offered.
• Emergency Services: Call at any time; current technician availability and arrival timing are confirmed by phone
• Preventive Maintenance: Service agreements for regular maintenance and priority service

Service Area

Based in Westford, Massachusetts (01886), Jeneral Plumbing serves homes within 20 miles of Westford, subject to address confirmation. Work performed in New Hampshire is carried out under NH Master Plumber license #2500802. New Hampshire fuel-gas fitting is not offered; this includes natural gas and propane piping, appliance gas connections, and gas venting. The 26-town directory is at jeneral-plumbing.com/service-areas. A listing does not establish coverage for every address, and an unlisted town is not automatically excluded. Address coverage, service fit and availability must be confirmed before booking.

Technician Protocols & Privacy

Jeneral Plumbing may ask to use an AI-assisted audio note-taking device during a service visit. Recording begins only after every person taking part gives prior express consent. You may decline or withdraw consent without affecting service. With consent, audio and derived notes may be used for service documentation, training, and quality review and processed by a contracted technology provider as described in our Privacy Policy.

Appointment Scheduling

• Service appointments are scheduled through our office or online booking system
• We provide estimated arrival windows and will contact you if delays occur
• Emergency services are prioritized based on severity and availability

Cancellation Policy

Property Access Requirements

By scheduling service, you agree to:

• Provide safe access to work areas
• Secure pets in a separate area
• Clear work areas of personal belongings
• Ensure availability of parking within reasonable distance
• Provide access to electrical outlets and water supply as needed
• Be present or have an authorized adult (18+) present during service

Work Hours

Dispatch Fees

Pricing Structure

• Flat Rate Pricing: Repair and installation work is priced at a flat rate, with the total price and any applicable fees disclosed for your approval before work begins
• Project Estimates: Written estimates provided for larger jobs

Payment Terms

• Payment Due: Upon completion of work unless other arrangements are made
• Accepted Payment Methods: Cash, check, credit card (Visa, MasterCard, American Express, Discover)

Project Payment Schedule

Late Payment

• Late Fees: 1.5% monthly (18% annual) on past due balances
• Collection Costs: You agree to pay all costs of collection including reasonable attorney's fees

Labor Warranty

Equipment Warranties

• Manufacturer Warranties: New equipment includes the manufacturer warranty specified for its model, components, and intended use
• Registration Requirements: Manufacturer registration and proof-of-purchase requirements vary by product and coverage. Follow the supplied warranty instructions.

Warranty Limitations

Our warranty covers only work performed by Jeneral Plumbing and does not include:

• Damage from abuse, misuse, or neglect
• Normal wear and tear
• Acts of God or force majeure
• Work performed by others
• Failure to maintain equipment properly

Statutory Warranty Rights