Before We Arrive: Shut Off the Right Valve
The safest first step depends on who supplies the address and where the water is escaping. These checks stay at the homeowner-triage level — do not open utility, pump, pressure-tank, gas, or electrical controls.
- Confirm whether the address uses Harvard Water Department or a private well before choosing the shutoff path.
- At a utility-served home, close the interior main valve when it is safe. Contact Harvard Water Department if water appears before the meter or from the street side.
- At a private-well home that has lost all water, check the pump breaker once. Leave it off if it trips again, and do not open pump or pressure-tank controls.
- For a wastewater backup, stop using water and keep people away from the affected area; the septic system is outside Jeneral Plumbing’s repair scope.








