Before We Arrive: Shut Off the Right Valve
The safest first step depends on who supplies the address and where the water is escaping. These checks stay at the homeowner-triage level — do not open utility, pump, pressure-tank, gas, or electrical controls.
- Close the home’s main water valve when it is safe and accessible. If water is near electrical equipment, stay clear of the area and switch off only a breaker you can reach safely.
- If the whole house has lost water, check the well-pump breaker once. Leave it off if it trips again, and do not open pump or pressure-tank controls.
- For a wastewater backup, stop using water and keep people away from the affected area; the septic system is outside Jeneral Plumbing’s repair scope.








